Communication/High School (Nurse)

Quick notes

• Communication is the basis of nursing care.
• It is impossible not to communicate – it takes place at every meeting.
• What is important is the right timing, peace, privacy, undisturbed space, enough time.
• The nurse-patient relationship is a professional helping relationship.
• We communicate verbally, non-verbally, paralinguistically – all at the same time.

Communication with the family

• Respect informed consent.
• Respect your competences.
• The information is comprehensible.

Communication with patient/client

• Form of dialogue.
• We use encouragement, mirroring, paraphrasing, clarification, summary, appreciation → active listening.
• Suitable composition of questions – open × closed.
• We are talking about adequate, problematic and pathological communication:
  • problematic – patients aggressive, demanding, harassing, handicapped, dying, grieving;
  • pathological – psychiatric patient, support for staff is also necessary.
• Part of communication is silence and kind humor.

When communicating with an adult

• Respect for generational differences.
• Using the condescending tone of some older P/K towards the sister.
• Listen to stories about the life of P/K.
• Moderate use of professional terminology.
• Use formal salutation.
• Retrospective verification of understood information
• Preserve P/K autonomy.
• Avoid aggression, do not argue, speak calmly.
• Set limits, clarify the role of the nurse.
• Some things don't take personally.

Communication with seniors

• Respect identity, use name salutation.
• Avoid infantilization, respect for dignity.
• Seniors react more slowly – young people tend to be impatient and impatient.
• Memory disorders – difficult recall of information, repetition of information.
• Hearing problems that make communication difficult.
• Frequent talk about your difficulties in an effort to attract attention.
• Staying in the field of vision makes it easier to communicate.
• To offer help, not to impose → promote self-reliance.

Communication in intensive care

• After stabilization help to gain insight into the situation.
• Communication clear, concise and understandable.
• The information is good to repeat.
• Emphasis on non-verbal communication.
• Engage creativity, relatives.

Links

References

• VENGLÁŘOVÁ, Martina – MAHROVÁ, Gabriela. Communication for nurses. 1st edition. c2006. ISBN 80-247-1262-8.